I. ORDER VERIFICATION PROCESS: 

After customers successfully place an order, Asia Bird’s Nest Brand’s customer service staff will call customers directly to verify the order and notify delivery time and related policies.

II. SHIPPING COSTS:

Shipping cost policy: free shipping nationwide.

III. DELIVERY METHOD:

❖ For customers in the City area. HCM  :

– Delivery method: direct delivery

– Time to receive goods: receive goods immediately after 60 minutes (Calculated from the time the customer completes the product purchase)

– Shipping cost: free return full

– Delivery method: The order will be delivered to your door by the company’s delivery staff. Customers will check the product before paying.

– Payment method: pay after receiving the goods. (After checking the order details, the customer proceeds to pay the delivery staff)

– Customer rights when receiving:

+ The right to check the order before payment

+ The order can be returned if not satisfied

❖ For customers in other provinces:

– Delivery method: postal delivery, applying the post office’s COD delivery method.

– Time to receive goods: varies from 1 to 3 working days of the post office (The fastest delivery package of VNPT post office)

– Shipping cost: completely free

– Delivery method: The order will be delivered to your door by the post office staff. Customers check the product before paying.

– Payment method: pay after receiving the goods. (After checking the order details, customers proceed to pay the post office staff)

– Customer rights when receiving:

+ The right to check the order before payment

+ The order can be returned if not satisfied

IV. RESPONSIBILITY FOR TRANSPORTED GOODS:

• Our shipping service will be fully responsible for the goods and risks such as loss or damage of goods during the transportation process from our warehouse to you.

• Customers please check the goods upon receipt. When discovering damaged, scratched, broken, dented, or incorrect goods, sign to confirm the condition of the goods with the delivery staff and immediately notify the customer service department via our hotline: (028) 22 401 401

V. CUSTOMER RIGHTS WHEN DELIVERING:

• The right to check the order before payment: you can jointly check and check the order details